United Travel Assist provides international medical travel assistance through a structured global operating model, prioritising reliability, coordination, and continuous availability.
Our services are designed to support travellers, agencies, brokers, and corporate partners with a consistent assistance experience, underpinned by medical networks, coordination centres, and technology-enabled operations across Latin America and other strategic markets
With United Travel Assist you will have the peace of mind that you always travel protected on every journey you make around the world.
We have designed the best travel assistance plans that will allow you to be calm and safe in case of illness, accident or any unforeseen event outside your country of origin, saving you time and money so that you can enjoy your journey.
UNIQUE WITH PRODUCTS WITHOUT AGE LIMIT, WITHOUT TARIFF INCREASE OR REDUCTION OF COVERAGE FOR PASSENGERS OF THE THIRD AGE
UNIQUE IN OFFERING REPATRIATION IN CASE OF CONFLICT IN THE COUNTRY OF DESTINATION
UNIQUE IN NOT ADDING COVERAGE OUR PRODUCTS HAVE CAPS PER EVENT, AND NOT GLOBAL CAPS, THAT IS, FOR EACH EVENT THAT OCCURS ABROAD THE COVERAGE WILL BE REINSTALLED
COMPENSATION FOR LOSS OF LUGGAGE, FOR EXPENSES OF FIRST NECESSITY BEFORE THE DELAY IN THE DELIVERY OF LUGGAGE FROM THE FIFTH HOUR
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United Travel Assist provides international travel assistance across more than 119 countries, supported by a global assistance infrastructure comprising 15 continental coordination centres and a network of over 200,000 medical providers worldwide.
Our assistance operations are complemented by an active commercial presence in over 43 countries through direct branches and commercial representatives. This allows us to work closely with agencies, brokers, corporations, and strategic partners across diverse markets.
This combination of global reach, permanent coordination, and regional presence strengthens our ability to deliver a timely, reliable, and high-quality response to travellers, even within complex contexts or rapidly changing environments.
TOTAL NUMBER OF
INSURED TRAVELERS
We have successfully provided assistance to over 2 million travellers annually, offering protection and peace of mind for their journeys on a global scale.
ASSISTANCE SERVED
ANNUALLY
Each year, our support team handles more than 400,000 cases, ensuring timely care and personalized solutions for our clients throughout their travels.
CUSTOMER
SATISFACTION
With a 99.8% satisfaction rate, our commitment to quality service is evident. Our customers trust us to provide the best protection and an unparalleled experience during their trip.
CUSTOMER
RETENTION RATE
Thanks to our personalized and efficient service, most of our clients choose to renew with us year after year.
RESPONSE TIME
AND RESOLUTION
Our average response time for urgent inquiries or assistance is less than 1 hour (if you have specific details), ensuring our customers are served quickly.
NET PROMOTER
SCORE (NPS)
Our Net Promoter Score (72) reflects a high level of loyalty from our customers, with a score above the industry average, which shows that our users are satisfied and willing to recommend us.
POSITIVE RATINGS IN REVIEWS
AND SOCIAL MEDIA
On review platforms such as Google, Trustpilot and Facebook, our customers rate us 4.8/5, reflecting the quality of our services and our commitment to their needs.
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