Receive Assistance

How to receive assistance?

In the event of an accident, illness, or any unforeseen situation during your trip, the beneficiary must contact United Travel Assist immediately before seeking medical attention at a medical centre, clinic, hospital, or from a healthcare professional. Our international medical assistance service operates 24 hours a day, 365 days a year, supported by technology, international coordination centres, and specialised personnel. Prior communication with our Assistance Centre is mandatory to ensure correct medical coordination, proper event management, and the validity of coverage in accordance with the General Terms and Conditions of the service. Before contacting us, please have the following ready: For prompt and efficient service, the beneficiary should have the following information to hand when contacting United Travel Assist:

Voucher or assistance certificate number
Personal identification document (Passport/ID)
Country, city, and current location
Active contact number in the destination country

Correct Use of Service – Important Information

United Travel Assist does not recommend or authorise self-assistance, self-medication, or the direct procurement of medical services without prior coordination, evaluation, and authorisation from its Assistance Centre.

All medical care must be evaluated and coordinated by our medical and operational team, with the aim of ensuring appropriate care, monitoring the service provided, and guaranteeing the correct application of coverage.

Failure to provide prior notification may result in the event being deemed outside of coverage, in accordance with the General Terms and Conditions of the service.

United Travel Assist provides a technological ecosystem of six (6) official communication channels, all interconnected to ensure direct access to our 24/7 Assistance Centre from anywhere in the world

International Telephone Centres by Country: Direct support from specialised operators. (List of international central telephone numbers)
Click to Call – Free Call from our Website (link to Home Page): Cost-free communication from any location worldwide.
Official Assistance WhatsApp: Immediate contact for guidance, location sharing, and case monitoring.
Online Web Chat: Real-time assistance with a live human operator.
Official Virtual Email: 📧 [email protected]
Official channel for case follow-up and reimbursement management.: Mobile Assistance App Direct access from your mobile device to real-time support, telemedicine services, and immediate contact.

All channels provide a direct connection to our International Assistance Centre.

Scan the QR code to chat with us. WhatsApp helpline

+1 (786) 706-8044

Click the button to start an emergency call; all you need is an internet connection.

Scan the QR code to download the UTA app and manage your assistance.

In cases of accidents, medical emergencies, or unforeseen situations where, due to force majeure, immediate contact with United Travel Assist was not possible, the beneficiary must report the event within a maximum period of twenty-four (24) hours following the occurrence or medical discharge. The event will be recorded and evaluated in accordance with the current General Terms and Conditions.

In life-threatening medical emergencies that objectively prevent immediate contact with our Assistance Centre, the passenger may receive direct medical care.

Such situations must be notified mandatorily within the following 24 hours for proper recording, oversight, and analysis.

To request a reimbursement, guidance, or case follow-up, please contact United Travel Assist immediately through our official channels.

For reimbursement requests, please retain all original invoices and documents, and send the documentation to our official email address or contact any of our centres:

📧 [email protected]

Requests will be analysed in accordance with the General Terms and Conditions of the service.

United Travel Assist coordinates medical assistance for its beneficiaries in real time through technology, international coordination centres, and a global medical network. You are not alone. United Travel Assist is with you before, during, and after your journey.

How does our service work?

DO YOU NEED HELP?

Request travel assistance and refunds

To call an international line, be sure to correctly dial the international country code for your destination, followed by the destination city code, and the phone number. International codes and prefixes may vary depending on your location.

How to receive assistance?

United Travel Assist coordinates medical assistance for its beneficiaries in real time through technology, international coordination centres, and a global medical network. You are not alone. United Travel Assist is with you before, during, and after your journey.

How does our service work?

DO YOU NEED HELP?

Request travel assistance and refunds

Our International Assistance Offices

United Travel Assist in the world