We improve your travel experience
WE ARE CLOSE TO OUR CLIENTS TO OFFER THE MOST EFFICIENT AND SWIFT ASSISTANCE, COORDINATING REAL-TIME SUPPORT WHENEVER THE PASSENGER REQUIRES IT, WITHOUT OUT-OF-POCKET EXPENSES, AND WITH A 0% DEDUCTIBLE.
About Us
United Travel Assist is an international travel assistance brand, integrated within a corporate structure with foundational roots in the United Kingdom and backed by over two decades of operational experience in the traveler assistance industry.
Throughout its journey, the organisation has evolved into a structured model of assistance provision and coordination, consolidating its presence across the Americas, Europe, and other strategic markets, aligning operational capabilities, care criteria, and technology platforms under coordinated and uniform management.
Business Process Outsourcing (BPO) and Corporate Solutions
Our business model extends beyond direct passenger care, positioning us as a high-level strategic partner in Business Process Outsourcing (BPO) within the travel and healthcare ecosystem. We design comprehensive operational solutions that allow insurers, pre-paid healthcare plans, corporations, and regional operators to delegate highly specialised processes, substantially optimising their operational costs and internal resources.
We act as expert managers of provider networks and medical assistance administrators on a global scale. To support this infrastructure, we deploy specialized bilingual teams who not only coordinate emergency logistics but also rigorously audit every procedure, providing our corporate clients with complete peace of mind that billing and medical accounts are managed with absolute precision and technical transparency. From this structural and silent role, we deliver clear competitive advantages to our partners, ensuring flawless operational execution across multiple countries, even when the traveler sees a different visible brand.
Operating Model and Response Capability
Our operation relies on an integrated international assistance infrastructure, designed to efficiently handle medical and emergency situations during travel, adapting to diverse contexts, destinations, and levels of complexity.
This model allows us to deliver an organised and consistent response to every case, ensuring operational continuity, control over the assistance process, and a reliable experience for both the traveler and the organisations that trust our BPO coordination capabilities. We possess a solid infrastructure that enables us to manage full coverage: from simple medical emergencies to complex incidents, guaranteeing prompt responses at every stage of the journey.
International Network of Medical Providers and Specialised Operators
United Travel Assist operates through an international network of medical providers and specialised operators, considered among the broadest and most diversified in the sector. This network integrates over 200,000 medical providers, including hospitals, clinics, ground and air ambulance services, medical evacuations, rescue helicopters, and operators specialised in incident management.
As part of its operational evolution, United Travel Assist progressively expanded its scope beyond its initial operations, taking on global coordination, administration, and medical network management functions from Latin America to other strategic markets, integrating regional capabilities into an international assistance framework.
The coordination of these services is carried out through direct, local operational processes in the destination country, enabling efficient case management with healthcare control, continuous monitoring, and a response aligned with the traveler’s specific needs.
International Coverage without Operational Barriers
United Travel Assist operates through 15 continental alarm and coordination centers, interconnected to an international assistance infrastructure that enables real-time case management 24 hours a day, 7 days a week, 365 days a year.
This structure guarantees continuous and timely attention, offering direct contact in the traveler’s language, eliminating operational barriers, and reducing response times regardless of destination or case complexity. Our model ensures constant support from the initial contact through to the resolution of the assistance.
Comprehensive Services Tailored to Every Traveller
We understand that every trip and every traveler present different conditions. Therefore, we offer a comprehensive portfolio of services designed to adapt to different profiles, trip types, and operational scenarios. We assist with everything from business travel, tourism, or studies to journeys with specific requirements, maintaining a flexible approach that prioritises protection and peace of mind at every stage.
Corporate Structure, Global Governance, and Commercial Expansion
As a result of our commercial consolidation and the exponential growth of our BPO model across the Americas, our corporate structure underwent a strategic evolution in 2020. Currently, the group operates centrally under the governance, financial direction, and strategic development of United Travel Assist S.A.S., established as our Operational Parent Company and global hub based in Colombia.
To ensure our presence and market penetration in every region, we rely on an extensive network of commercial representatives and distributor partners across all countries. These entities handle the exclusive commercialisation and local distribution of our products, integrating directly into our robust distribution model and shared pre-funding reserve funds (money pool) managed from the parent company. This corporate architecture—decentralised in sales and local positioning, but centralist in management and financial backing—guarantees immediate liquidity, technological advancement, and the uninterrupted response capacity demanded by our high international standards.
