We improve your travel experience
WE ARE CLOSE TO OUR CUSTOMERS, TO OFFER THEM THE MOST EFFICIENT AND FASTEST HELP COORDINATING THE ASSISTANCE IN REAL TIME AT THE TIME THE PASSENGER NEEDS IT WITHOUT DISBURSING MONEY, WITH 0% DEDUCTIBLE.
About Us
United Travel Assist is an international travel assistance brand, part of a British corporate structure established in the United Kingdom with over two decades of operational experience in the travel assistance industry.
Throughout its history, the organisation has evolved into a structured model for assistance provision and coordination, consolidating its presence in Latin America and other strategic markets, while aligning operational capabilities, care standards, and technological platforms under coordinated and homogenous management.
Our business model extends beyond end-user care. United Travel Assist also operates as a provider and coordinator of medical networks and assistance services for other sector organisations, including local medical assistance firms, insurers, pre-paid health programmes, and regional operators, integrating and managing assistance capabilities across diverse markets.
From this position, we act as a structural and discreet pillar within the international assistance ecosystem, coordinating services, medical networks, and operational processes that ensure the correct execution of assistance in multiple countries, even when the visible brand to the traveller is different.
Operating Model and Response Capacity
Our operation is supported by an integrated international assistance infrastructure, designed to efficiently manage medical situations and emergencies during travel, adapting to different contexts, destinations, and levels of complexity.
This model delivers an organised and consistent response to every case, ensuring operational continuity, control over the assistance process, and a reliable experience for both the traveller and the organisations that trust our coordination capacity.
We possess a robust infrastructure that enables us to manage comprehensive coverage for all types of travel events. From simple medical emergencies to more complex incidents, our operational capacity is designed to offer rapid and efficient responses at every stage of the journey
International Network of Medical Providers and Specialised Operators
United Travel Assist operates through an international network of medical providers and specialised operators, considered among the most extensive and diversified in the travel assistance sector. This network integrates over 200,000 medical providers, including hospitals, clinics, land and air ambulance services, medical evacuations, rescue helicopters, and operators specialising in travel incident management.
As part of its operational evolution, United Travel Assist has progressively expanded its reach beyond its initial operations in the United Kingdom. It has assumed roles in the coordination, administration, and management of medical networks in Latin America and other strategic markets, integrating regional capabilities within an international assistance structure.
The coordination of these services is executed through direct and local operational processes in the destination country. This facilitates the efficient management of each case, providing clinical oversight, continuous monitoring, and a response tailored to the traveller’s specific needs.
This integrated coordination model, underpinned by a structured international infrastructure, enables us to offer timely, personalised care with operational continuity, ensuring consistent quality standards across every assistance case
International Coverage without Operational Barriers
United Travel Assist operates through 15 continental alarm and coordination centres, interconnected via an international assistance infrastructure. This network enables real-time case management, 24 hours a day, 7 days a week, 365 days a year.
This structure guarantees continuous and timely care, with direct contact in the traveller’s own language, eliminating operational barriers and reducing response times, regardless of the destination or the complexity of the case. Our permanent coordination model ensures constant support from the initial contact until the final resolution of the assistance.
Comprehensive Services Tailored to Every Traveller
At United Travel Assist, we understand that every journey and every traveller presents unique requirements. Consequently, we offer a comprehensive portfolio of assistance services designed to adapt to various profiles, trip types, and operational scenarios.
Our services cover everything from business travel, tourism, and academic stays to journeys with specific requirements. We maintain a flexible and coordinated approach that prioritises protection, continuity of care, and the traveller’s peace of mind at every stage of their experience.
United Travel Assist operates as part of an international group structure coordinated by United Assistance Providers Group Ltd, a holding entity registered in the United Kingdom. This entity is responsible for the group’s governance, operational alignment, and strategic development.
